Privacy Policy

1. Introduction

OpenPadel ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Information you provide directly

• Contact information: Name, email address, organization name, job title, and phone number when you fill out a contact form, request partner access, or communicate with us.
• Account information: If you create an account on our platform, we collect login credentials, organization details, and configuration preferences.
• Communication data: Records and content of correspondence when you contact us via email, forms, or other channels.

2.2 Information collected automatically

• Usage data: Pages visited, features used, time spent on pages, click patterns, and navigation paths.
• Device information: Browser type, operating system, device type, screen resolution, and language preferences.
• Network data: IP address, approximate geographic location (country/city level), and referring website.
• Cookies and tracking technologies: We use essential cookies for site functionality and analytics cookies to understand usage patterns.

2.3 Information from third parties

We may receive information about you from partner platforms, clubs, or federations that use our interoperability services, but only to the extent that such sharing has been explicitly authorized.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service delivery: To provide, maintain, and improve our interoperability platform and related services.
• Communication: To respond to inquiries, send service updates, and provide technical support.
• Partner management: To process partner access requests, manage integrations, and maintain business relationships.
• Analytics: To understand how our website and services are used, identify trends, and improve user experience.
• Security: To detect, prevent, and address technical issues, fraud, and security threats.
• Legal compliance: To comply with applicable laws, regulations, and legal processes.

4. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds: consent, contract performance, legitimate interests, and legal obligation.

5. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted service providers, the partner ecosystem (only with explicit authorization), as required by law, or in connection with a business transfer.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Cookies and Tracking

Our website uses essential, analytics, and preference cookies. You can manage cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, access controls, regular security assessments, and audit logging.

9. Your Rights

Under GDPR and applicable privacy laws, you have the right to access, rectify, erase, restrict, port, object, and withdraw consent for your personal data. To exercise any of these rights, contact us at info@openpadel.io.

10. International Data Transfers

Your data may be processed in countries outside the European Economic Area (EEA). When this occurs, we ensure adequate protection through Standard Contractual Clauses or other legally approved transfer mechanisms.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy with a revised "Last updated" date.

13. Contact Us

If you have any questions about this Privacy Policy, please contact: info@openpadel.io.